Accessibility · Angel Oaks Pet Crematory
We believe every grieving family deserves an experience that meets them where they are. This page describes how we work to keep our website usable for people of all abilities — and how to reach us if something isn't working for you.
Our Commitment.
Angel Oaks Pet Crematory is committed to ensuring that the families we serve can use our website regardless of disability, device, or assistive technology. Pet loss is hard enough — finding help shouldn't be.
We design and maintain this site with the Americans with Disabilities Act (ADA), Section 508, and the Web Content Accessibility Guidelines (WCAG) 2.1 in mind, and we treat accessibility as ongoing work, not a one-time checkbox.
Standards We Follow.
We design against three recognized standards. Level AA is our working target — where we exceed it, we're glad to; where we fall short, we want to hear about it so we can fix it.
ADA Title III
Prohibits discrimination based on disability in places of public accommodation, including websites that serve the public.
WCAG 2.1 Level AA
The W3C's global standard for web accessibility. We target Level AA conformance — the modern industry benchmark.
Section 508
The federal procurement accessibility standard, harmonized with WCAG 2.0 Level AA. A secondary checkpoint for new pages.
What We've Done.
Concrete accessibility features built into the site:
- Keyboard navigationEvery link, button, and form control can be reached and operated with the Tab key alone.
- Semantic HTML5Headings, landmarks, lists, and buttons use the correct elements so screen readers can announce them properly.
- Alt text on imagesEvery meaningful image has descriptive alt text; decorative images are marked so screen readers skip them.
- Sufficient color contrastBody text meets or exceeds WCAG AA contrast (4.5:1). Most body copy exceeds AAA (7:1) against our cream backgrounds.
- Visible focus statesKeyboard focus is always visible with a clear sage outline — never hidden or removed.
- Resizable textText can be zoomed up to 200% without breaking the layout or hiding content.
- ARIA where it helpsARIA labels and roles are used to clarify interactive elements only when native HTML isn't enough.
- No auto-playing mediaNothing plays sound or video automatically. Anything that moves can be paused.
- Descriptive link textLinks describe where they go — no "click here" or "read more" with no context.
- Properly labeled formsEvery form field has a visible, programmatically associated label.
How We Maintain It.
Accessibility is an ongoing practice, not a one-time launch checklist. Our routine includes:
- Quarterly audits. We run an internal accessibility review at least four times a year, checking for new issues and confirming previously fixed ones haven't regressed.
- Screen-reader testing. We test critical user flows — contacting us, finding a product, reading information about cremation services — using NVDA on Windows and VoiceOver on macOS and iOS.
- User feedback loop. When someone reports an accessibility issue, we treat it as a high-priority bug, not a feature request. We respond, fix, and confirm the fix with the person who reported it.
- Third-party review. For larger site changes or new feature launches, we engage outside expertise to review accessibility before the change goes live.
Tell Us What You Think.
If you find a part of our site difficult to use, or you'd like information in an alternative format, please contact us using whichever method works best for you. A real person will reply — usually within two business days.
We'd love to hear from you.
No bots, no forms-only support, no waiting on hold. A real person will respond within two business days.
Need this information read aloud, in large print, or in another format? Let us know and we'll make it happen.